Privacy Policy

1. Introduction

1.1. Darjeeling Trails (“we,” “our,” or “us”) is committed to protecting the privacy of its users. This Privacy Policy outlines our practices concerning the collection, use, and protection of personal information.

2. Information We Collect

2.1. Personal Information: We may collect personal information such as your name, email address, phone number, and address when you use our services, make inquiries, or book tour packages.

2.2. Payment Information: We may collect payment information, including credit card details, to process payments for tour bookings. This data is securely handled by our payment service providers, and we do not store payment card information.

2.3. Usage Information: We may collect information about your interactions with our website, including IP address, browser type, pages visited, and the duration of your visit. This helps us improve our services and website functionality.

3. How We Use Your Information

3.1. We use the information we collect for the following purposes:

– To provide and personalize our services.
– To process payments for tour bookings.
– To communicate with you regarding bookings, inquiries, and updates.
– To improve our website and services.
– To comply with legal obligations.

4. Data Sharing and Disclosure

4.1. We may share your personal information with the following third parties:

– Payment service providers for payment processing.
– Government authorities when required by law.
– Business partners for the purpose of delivering services.
– Service providers who assist us with website hosting, maintenance, and analytics.

5. Data Security

5.1. We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

6.1. You have the following rights concerning your personal information:

– You can access, correct, or delete your personal information by contacting us.
– You can opt out of marketing communications.
– You can request the deletion of your account, subject to any legal obligations.

7. Cookies

7.1. We use cookies and similar tracking technologies to enhance your user experience. You can manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through our website or via email.

9. Contact Us

9.1. If you have any questions or concerns about our privacy practices, please contact us:

– Email: support@darjeelingtrails.com
– Phone: +91 97233 23243
– Address: Indreni Apartments, Block A. Nanda lal Thapa Path, Salbari Haat, Salbari, Siliguri, Darjeeling, West Bengal, India 734002

By using our website and services, you consent to the practices described in this Privacy Policy. Thank you for trusting Darjeeling Trails with your travel plans and privacy concerns.

Last Updated: September 19, 2023